Privacy Policy
Privacy Policy
LAST UPDATED: May 6, 2024
Please contact help@captiv8.io for email opt-out, and privacy@captiv8.io for all other questions.
1. About this Privacy Policy
Thank you for using Captiv8 and visiting our website. Your privacy is important to us, and we have adopted this privacy policy (“Policy”) to memorialize our data collection and disclosure practices for our website and its related tools and service, including any mobile applications we provide, our online platform software, and any web pages, features, or tools we control on any third-party websites (collectively, the “Service”). The Service is owned and operated by Captiv8 Inc. (“Captiv8,” “we,” “us” or “our”). This Policy applies to anyone using or browsing our Service, any influencer who appears in our influencer database, visitors, customers or users of our Service (“users,” “you”, or “your”).
By visiting our website or using any of our Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Policy. If you do not, please do not use our Service.
For the purposes of this Policy, “Personal Information” is defined under applicable law and includes information that identifies you or your device or can be reasonably associated with you.
2. What Personal Information Do We Collect?
We collect Personal Information about you based on our legitimate interests, because you have given us your consent to do so at the time of the collection of the Personal Information, to fulfill a contractual obligation, or because we are required to do so based on our legal requirements.
We may collect the following categories and specific pieces of Personal Information for the following business purposes:
| Categories of Personal Information Collected | Specific Pieces of Personal Information | Business Purpose for Collection of Personal Information |
|---|---|---|
| Identifiers | First Name, Last Name, Email, Phone Number, Physical Address, The user ID associated with your account | To open, administer, and manage your accounts; to inform you of offers or news regarding Captiv8 products, services or events; to provide you with customer service support; to contact you with information regarding your accounts; to prevent or detect unlawful acts; to protect or enforce our legal rights; to ensure the security of your accounts; and to comply with the applicable laws of the jurisdictions where we conduct business |
| Sensitive Personal Information | Health information, such as dietary needs or preferences, Race, Ethnicity, Citizenship, Nationality, Sexual Orientation | To provide our services, including to share Creator’s unique personal attributes and interests (voluntarily shared directly with us by the Creators) with those who may be interested in engaging with the Creators, including our Clients (e.g. Brands and Advertisers) and users of the social media platforms (e.g. Creator followers or audience) |
| Commercial Information | Information regarding the products or services purchased | To manage your account; to provide you with customer service support; for use in marketing and to provide related services to you and your followers |
| Geolocation Data | Data related to the location of your device | To track where our services are being used and to provide better, customized services to you. |
| Protected Characteristics | Health information, such as dietary needs or preferences, Race, Ethnicity, Citizenship, Nationality, Sexual Orientation, Gender, Gender Identity, Disabilities | To share Creator’s unique personal attributes and interests (voluntarily shared directly with us by the Creators) with those who may be interested in engaging with the Creators, including our Clients (e.g. Brands and Advertisers) and users of the social media platforms (e.g. Creator followers or audience) |
| Internet or Network Activity | Internet protocol address, Information regarding user sessions, clicks, likes, interactions and other information related to Social Site connections and usage of our Service | To identify usage and market information about you as an influencer, about your target audience and to assist us in providing customized services to you |
| Inferences Drawn from Other Personal Information | Profile Information and Inferences Related to Your Preferences and Behaviors | To help identify additional products or services that may be of interest to our customers |
In some cases, we need Personal Information from you in order to provide our Services. If you do not provide necessary information, we may not be able to provide our Services to you.
3. How We Collect Your Personal Information
Information You Provide to Us
Personal Information may be collected because you provide it to us (for example, by filling out a form or survey on our website), or if you connect your user account to a third-party connection or log-in, such as your Facebook or Instagram account, to the Captiv8 Service, that third-party may pass certain information about your use of its service to Captiv8. We may also receive publicly available information and information from third parties about you and include such information in our influencer database.
Inferred Information
We may also collect other special types of Personal Information about you by observing or inferring such information from the way you interact with us directly or indirectly by means of other people (for example, partners, joint controllers, or subcontractors who may be involved in data collection operations on behalf of Captiv8).
Information Collected from Social Sites and Our Partners’ Sites
Captiv8 may collect Personal Information when you interact with the Service on or through links to an integration with third-party websites, including social media sites (“Social Sites”) and our partners’ websites. For each user interacting with the Service, Captiv8 may also save and associate with the user’s Personal Information the user’s usernames on the Service and each Social Site, Internet Protocol (IP) address, session identifier and a unique internal identifier.
4. How We Use Personal Information
Captiv8 uses Personal Information collected as described in Section 2 of this Policy for the following business purposes:
- to assist us in setting up accounts;
- improving online operations;
- processing transactions you initiate;
- providing customer service;
- providing newsletters and/or other communications or services which you have signed up for or otherwise agreed to receive;
- displaying content that is customized to your interests or preferences;
- sending account-related communications such as welcome letters and transaction confirmations;
- performing research and analysis aimed at improving our products, service and technologies;
- providing an influencer database to our subscribers, and managing our systems.
5. Our Legal Bases for Processing Personal Information
Captiv8 relies on the following legal bases for processing your Personal Information:
- Where it is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
- Where we have your consent to do so.
- As necessary for the performance of a contract to which you are a party.
- As necessary for compliance with our legal obligations.
6. How we Disclose, Share, and Transfer Personal Information
We may disclose, share, or transfer your personal information under the following circumstances:
- Disclosures to Service Providers
- Disclosures as Allowed or Required by Law
- Disclosures for Other Business Purposes
7. Retention of Personal Information
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Policy. Personal information no longer required will be destroyed, erased, or anonymized.
8. Children
We do not knowingly collect Personal Information from children less than 13 years of age. If we learn that we have inadvertently collected Personal Information from a child, we will use reasonable efforts to delete that child’s Personal Information from our systems.
9. Information Security
We utilize a number of information security measures to safeguard your Personal Information; however, we do not guarantee its security.
10. Your Rights and Choices
Depending on where you live, you may have certain rights and choices with regard to personal information that we collect about you. These rights may include:
- The right to request copies of your personal data.
- The right to request the correction of any personal information that you believe is inaccurate.
- The right to request that we erase your personal data.
- The right to withdraw any consent to processing that you have provided us.
11. Exercising Your Rights
To exercise any of the rights described in this Policy, you or your authorized agent may submit a verifiable consumer request by email to privacy@Captiv8.io.
12. Changes to this Policy
Captiv8 may modify or update this Policy periodically. You can check the “last updated” date at the top to see when the Policy was last changed.
13. Contact Us
To ask questions about our Privacy Policy, obtain more information, or to lodge a complaint, contact us at Captiv8, Inc. 217 S B Street Suite 1 San Mateo, CA 94401 E-Mail: privacy@Captiv8.io